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BeautimessBEAUTY, YOUR WAY

Legal information

General Terms and Conditions

Version 2026-09 · effective from 17. 9. 2026

These General Terms and Conditions (“Terms”) govern the relationship between the seller and the buyer when shopping in the online store www.beautimess.top. Please read them before placing an order – by submitting an order you confirm that you have read and agree to them. This English version is provided for information; in case of any discrepancy the Slovak version prevails.

1. Seller

VitaCore s.r.o., Matúšova 8027/54, 811 04 Bratislava – mestská časť Staré Mesto, Slovakia
Company ID: 56 093 667 · Tax ID: 2122201774
Obchodný register Mestského súdu Bratislava III, oddiel Sro, vložka č. 176563/B
E-mail: info@beautimess.sk · Phone: +421 908 633 813 (Mon–Fri 9:00–15:30)
Address for returns and claims: VitaCore s.r.o. – Beautimess (reklamácie), Drevárska 6, 902 01 Pezinok

Supervisory authority: Slovak Trade Inspection (SOI), Inšpektorát SOI pre Bratislavský kraj, Bajkalská 21/A, 827 99 Bratislava, Slovakia – www.soi.sk

2. Definitions

  • Consumer is a natural person who, when concluding the contract, is not acting within the scope of their business, employment or profession.
  • Business buyer is a person buying in the course of business (mainly via the Beautimess Pro portal). Consumer-protection provisions (especially sections 7 and 8) do not apply to business buyers; the Wholesale Terms take precedence.
  • Goods means cosmetics, skin and hair care, women's health products, clothing, bags, jewellery, accessories and home décor offered in the shop.
  • Contract means a purchase contract concluded at a distance through the shop.

3. Product information

  1. For every product we state its main characteristics – material or composition, dimensions or sizes, care instructions and country of origin where known. For cosmetics we list the ingredients (INCI) and the manufacturer's label information; for clothing a size chart is available.
  2. Photographs are illustrative in the sense that colour rendering depends on your display; handmade pieces (ceramics, jewellery) may differ slightly in detail, which is not a defect. The essential characteristics of the goods correspond to the description.
  3. Use cosmetics according to the instructions on the packaging; if you are sensitive to any ingredient, read the ingredients list before use.

4. Order and conclusion of the contract

  1. The presentation of goods in the shop is an invitation to submit offers. You place an order with the button “Order with obligation to pay”; before submitting you can check and amend all details.
  2. After submission we automatically send an order acknowledgement by e-mail. The contract is concluded when the seller's order confirmation (acceptance) is delivered – usually the same e-mail; for prepaid orders at the moment the payment is confirmed.
  3. The seller may refuse an order or withdraw from the contract in particular if the goods are out of stock and cannot be restocked within a reasonable time, the price was obviously wrong (e.g. a typo), or parcels are repeatedly not collected. We will inform you and refund any payment without delay.
  4. You may cancel an order without giving a reason until it is handed to the carrier – by e-mail, phone or in your customer account.
  5. The buyer is responsible for the accuracy of the order details. The contract is concluded in Slovak (or in the language of the shop version used) and archived electronically; buyers can access their orders in the customer account.

5. Prices and payment

  1. Prices are stated in euros including VAT and all taxes; they exclude shipping and any cash-on-delivery fee, which are shown in the bag before the order is submitted.
  2. For discounted goods we also show the lowest price in the last 30 days before the discount.
  3. Payment methods: card, Apple Pay, Google Pay (TatraPay+, 3-D Secure), bank transfer (QR/details in the confirmation; we ship once the payment arrives, goods reserved for 5 days), cash on delivery (payment on receipt, fee per the bag). Details on Payment methods. Business buyers with agreed terms may pay on invoice.
  4. We issue invoices (tax documents) electronically and send them by e-mail; they are also available in the customer account. You agree to electronic invoicing.
  5. Beauties (loyalty points), coupons and gifts with purchase: the loyalty programme is governed by the Beautimess Club Terms; coupon validity and gift conditions (e.g. minimum bag value) are stated in the shop. A gift is part of the contract at a price of €0; if you withdraw or return goods so that the order value falls below the gift threshold, the gift must be returned too. Points are credited after payment and deducted on return.

6. Delivery

  1. We deliver within Slovakia and the Czech Republic via pick-up points and lockers (Packeta) and by courier (GLS). Current prices and lead times are on Delivery.
  2. Orders paid or confirmed (cash on delivery) by 14:00 on a working day ship the same day; delivery is usually the next working day. Carrier times are indicative; we deliver within 30 days at the latest, otherwise you may withdraw from the contract.
  3. Free shipping applies above the order value shown in the bag (currently €49 incl. VAT).
  4. Check the packaging on receipt. Do not accept a damaged parcel, or record the damage with the carrier and inform us within 24 hours – it makes resolution easier.
  5. The risk of damage passes to the consumer on receipt of the goods. If a parcel is not collected and is returned to us, we may charge the delivery costs; re-sending is arranged individually.

7. Withdrawal from the contract (consumers)

  1. A consumer may withdraw from the contract without giving a reason within 14 days of receiving the goods (for several items delivered separately, from receipt of the last one). The deadline is met if the notice is sent on its last day.
  2. You can withdraw via the online form (recommended – you receive a time-stamped confirmation immediately), by e-mail to info@beautimess.sk or in writing to the registered office. Full information and the model form are in the Information on the right of withdrawal.
  3. Send the goods back within 14 days of withdrawal to VitaCore s.r.o. – Beautimess (reklamácie), Drevárska 6, 902 01 Pezinok. The direct cost of returning the goods is borne by the consumer. We do not accept cash-on-delivery parcels.
  4. We refund all payments including delivery costs (up to the cheapest standard option offered) within 14 days of receiving the withdrawal, using the same payment method (bank transfer for cash-on-delivery orders); we may withhold the refund until we receive the goods or proof of dispatch.
  5. The consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  6. Withdrawal is not possible in particular for goods in sealed packaging which are not suitable for return for health-protection or hygiene reasons and whose seal was broken after delivery – primarily cosmetics, skin and hair care with a broken seal or after opening, intimate-health products and underwear after removal of the hygiene packaging. Unopened goods in intact packaging, unworn clothing with tags, jewellery and décor without signs of use can be returned.

8. Liability for defects and claims

The seller is liable for defects present on delivery that become apparent within two years of delivery (one year for used goods). Rights arising from defects, the claims procedure, deadlines and the specifics of cosmetics, clothing and jewellery are set out in the Complaints Policy, which forms part of these Terms. The easiest way to file a claim is online, by e-mail or at VitaCore s.r.o. – Beautimess (reklamácie), Drevárska 6, 902 01 Pezinok; we resolve claims within 30 days at the latest.

9. Refill (repeat orders)

“Refill” is an optional repeat order of selected goods (e.g. cosmetics you use regularly) at a chosen interval (2–8 weeks) with the discount shown in the shop. Each repeat order is a separate contract; we notify you by e-mail before creating it and you can skip, change or cancel the service in your account at any time free of charge. Payment is taken from your saved card (tokenised at the payment gateway; we do not store card data). Details are in the service terms available in your account.

10. Alternative dispute resolution and complaints

We accept complaints at info@beautimess.sk and reply within 30 days. If you are not satisfied, you have the right to turn to an alternative dispute resolution body under Slovak Act No. 391/2015 Coll. – the Slovak Trade Inspection (www.soi.sk) or another authorised body listed by the Slovak Ministry of Economy. Alternatívne riešenie sporov: Slovenská obchodná inšpekcia (www.soi.sk), pre CZ Česká obchodní inspekce (www.coi.cz). A proposal may be filed if the seller rejected the request for redress or did not respond within 30 days. Details on Dispute resolution.

11. Personal data

Information on the processing of personal data, retention periods, recipients and your rights is in the Privacy Policy. The use of cookies is described in the Cookie Policy.

12. Final provisions

  1. Matters not covered by these Terms are governed by the law of the Slovak Republic, in particular Act No. 40/1964 Coll. (Civil Code), Act No. 108/2024 Coll. on consumer protection and Act No. 22/2004 Coll. on electronic commerce. This does not deprive consumers of the protection afforded by mandatory provisions of the law of their country of residence.
  2. The seller may amend these Terms; the version in force at the time of submission applies to a given order. Previous versions are available on request.
  3. These Terms (version 2026-09) are effective from 17. 9. 2026.