Frequently asked questions

Can't find an answer? Write to info@beautimess.sk or use the contact form – we reply within 4 working hours (Mon–Fri 9:00–15:30).

Ordering

Do I have to register?

No. You can shop without an account. With an account you get Club Beauties, an order overview, faster checkout, shipment tracking and online returns.

How do I know my order went through?

Within a few minutes you receive an Order confirmation e-mail with the order number. If it doesn't arrive, check your spam folder or write to us – we'll check by e-mail address.

Can I change or cancel an order?

Until it ships, yes – send us the order number and what to change (address, item, delivery method). After dispatch you can refuse the parcel or use the 14-day withdrawal right after receipt.

Is the product in stock?

Every product shows its real status: In stock (ships on a working day), Last pieces, Expected with a date, or Sold out. For sold-out products set a stock alert – we e-mail you when it's back.

I'm ordering from abroad – any customs or extra charges?

No. The seller is based in Slovakia, in the EU – parcels within the EU are not subject to customs duties; the price in the bag, VAT included, is final. We currently deliver to Slovakia and the Czech Republic.

Do you sell to companies?

Yes. Enter company details at checkout and you receive an invoice with your company and VAT ID. For boutiques, salons and e-shops we have the wholesale portal Beautimess Pro.

Delivery

When will my parcel arrive?

Orders paid by 14:00 on a working day ship the same day; the courier usually delivers the next working day, pick-up points within 1–2 working days. The exact estimate is shown for every delivery option at checkout and in the dispatch e-mail.

How much is shipping?

Prices are at checkout and on the Delivery page. Above a set order value shipping is free; ICON Club members always ship free.

How do I track my parcel?

After dispatch you receive an e-mail with the tracking number and a link to the carrier's page. The status is also in your account next to the order.

My parcel arrived damaged.

If the packaging is visibly damaged, don't accept the parcel or record the damage with the carrier and send us photos within 24 hours. We replace damaged goods as a priority.

Payment

How can I pay?

By card, Apple Pay, Google Pay (also express from the bag), bank transfer with QR code or cash on delivery. Details on Payment methods.

Is card payment secure?

Yes. You enter card details in the bank's secure gateway (TatraPay+, 3-D Secure); we never see or store them.

Where do I find my invoice?

In the dispatch e-mail and in your account next to the order. We don't put it in the parcel.

Returns and claims

Can I return a personalised product?

A product printed with your text, monogram or motif is made to your specification, so the 14-day return without a reason does not apply to it. If it is defective (misprint, damage), claim it like any other product – we replace it or refund you. Report a typo as soon as possible via the contact form; until production starts we correct the text free of charge.

Can I return goods?

Yes, within 14 days of delivery without giving a reason (withdrawal information). Goods must not be used beyond trying on; cosmetics with a broken hygiene seal and earrings cannot be returned for hygiene reasons. Fill in the form online on the Withdrawal page.

Who pays the return shipping?

For a withdrawal without reason you bear the return cost (we recommend Packeta or GLS, about €3–4 within Slovakia). For defect claims, wrongly sent goods or transport damage we cover the return shipping and send you a label.

How long does a refund take?

We refund within 14 days of withdrawal, but not before we receive the goods (or proof of dispatch), using the same payment method.

I want to exchange the size or colour.

Fastest is to order the new piece and return the original; alternatively write to us and we'll arrange the exchange in one shipment if the variant is in stock.

How do I claim a defect?

Send us the order number, a description of the defect and photos, or use the form in your account. We resolve claims within 30 days; the procedure and your rights are in the Complaints Policy.

Beautimess Club

What is the Club and what does it cost?

A free loyalty programme. You earn Beauties for purchases (10 per €1), progress through the statuses MEMBER → LOVER → OBSESSED → ICON and redeem Beauties in the Vault for products, coupons and experiences. More on the Club page and in the Club terms.

When are Beauties credited?

Immediately after the order ships as “pending”; usable after the 14-day withdrawal period.

What is the Club price?

A better price on selected products for signed-in members. It appears automatically after you sign in.

How does refer-a-friend work?

Your link is in your account. When a new customer completes their first order via it, you both receive the reward (currently a €10 coupon).

Gift cards

How does a gift card work?

Buy it online; it arrives by e-mail (immediately or on a chosen day) with your message. The recipient enters the code in the bag; it's valid 12 months and can be used across several orders. Gift card terms.

Products

Are the products genuine?

Yes. We buy directly from manufacturers or authorised distributors and state the manufacturer and the responsible person in the EU for every product (Product safety).

How do I choose a size?

Clothing and accessories have a size chart on the product page; a general measuring guide is in the Size guide.

How do I care for jewellery, bags and cosmetics?

See Product care and the guide Cosmetics and ingredients (INCI, allergens, PAO, pregnancy).

Do you include samples?

Club members receive samples according to status (1–4 pcs) while stocks last. In your beauty profile you can set which samples you prefer.

Account and privacy

I forgot my password.

On the sign-in page click Forgot password; we send a reset link valid for 60 minutes.

How do I delete my account or data?

In your account under Privacy or by e-mail to info@beautimess.sk. We delete the account within 30 days; data we must keep by law (invoices) is anonymised after the retention period. More in the Privacy Policy.

How do I unsubscribe from the newsletter?

Via the link in every e-mail or in your account settings. Transactional order e-mails are always sent.

Do you have a mobile app?

We're preparing one for iPhone and Android. Meanwhile you can add the site to your phone's home screen (Safari: Share → Add to Home Screen) – it works like an app.