Payment methods

Choose the method that suits you. For all online payments your card details are processed exclusively by the bank's payment gateway – they never reach us. The currently available methods and any fees are always shown at checkout.

Card, Apple Pay and Google Pay

Card payments (Visa, Mastercard, Maestro) and mobile wallets are processed by the TatraPay+ gateway (Tatra banka, a.s.). Payment takes place in a secure interface with 3-D Secure verification (confirmation in your banking app or by SMS code). Apple Pay and Google Pay are also offered as express checkout straight from the bag – we take the address and contact from your wallet, nothing to fill in. The money is charged immediately; we ship as soon as the payment is confirmed, same day for orders by 14:00.

For repeat purchases you can securely save your card (tokenised at the bank; we store only the last 4 digits) and pay with one click next time. Manage saved cards in your account.

Bank transfer with QR code

After submitting the order we show (and e-mail) the payment details and a Pay by square QR code you can scan in your banking app – the amount, account and reference are filled in automatically. Transfers from Tatra banka arrive immediately, from other banks usually within 1 working day (SEPA instant payments in seconds). We reserve the goods for 5 days; if the payment doesn't arrive we cancel the order and e-mail you. Always use the order number as the payment reference.

Bank details: VitaCore s.r.o.; the IBAN and BIC are in the order e-mail and on the invoice.

Cash on delivery

You pay on receipt – to the courier by card or cash, at the pick-up point according to its options. We charge the fee shown at checkout (it covers the carrier's cash-handling fee). Cash on delivery is not available for gift cards (issued only after payment) or for refill orders. For a first order above a set limit or after repeated uncollected parcels we may temporarily not offer it – prepayment is always available.

Gift cards, coupons and Beauties

Enter the gift card or coupon code in the bag; a gift card is deducted from the whole amount including shipping and you pay the rest by any method. Club rewards (Vault) are applied as a coupon. Details in the Gift card terms.

Invoice and documents

We e-mail the invoice (tax document) at dispatch and it's also in your account next to the order. We don't put invoices in the parcel – it saves paper and the parcel may be a gift. Enter company details (company ID, VAT ID) at checkout under Buying for a company; we can change billing details until the end of the month in which the invoice was issued.

Refunds

For withdrawals, cancellations or accepted claims we refund the same way you paid – to the card (credited in 2–5 working days depending on the bank), to your account for transfer or cash-on-delivery orders (within 14 days of withdrawal or of receiving the returned goods), or by restoring the gift card balance.

Security

The whole shop runs over an encrypted connection (HTTPS) and the payment gateway is PCI DSS compliant. We never ask for your card number, CVC or banking password by e-mail or phone. If you receive such an e-mail “from Beautimess”, don't reply and let us know at info@beautimess.sk.